FAQ

Firstpros Limited is a digital platform that connects customers with trusted professional artisans and maintenance service providers for residential, commercial, and industrial repair services.

You can find a wide range of services including: • Plumbing • Electrical repairs • Carpentry • Painting • Welding • Appliance repairs • Cleaning services • HVAC maintenance • Auto repairs • Handyman services • Building maintenance • IT and

The platform is open to: • Homeowners • Businesses • Property managers • Organisations • Skilled artisans and technicians

How do I book a service? Simply create an account, search for the service you need, select an artisan, and submit a booking request through the platform.

Yes. You can review artisan profiles, ratings, experience, and services before making your selection.

We aim to verify artisan identities, qualifications, and experience where applicable to promote safety and professionalism.

Service costs vary depending on: • Type of work • Complexity of the task • Location • Materials required • Duration of the project Prices may be agreed directly with the artisan or displayed on the platform.

Users can report complaints or disputes through our customer support system. We will review concerns and work towards fair resolutions where possible.

Yes. After service completion, users can leave ratings and reviews to help maintain service quality and transparency.

Yes. We use appropriate security measures to protect user information in line with our Privacy Policy.

How do I register as an artisan? You can register by completing the artisan registration form on the platform and submitting the required information and documents.

Depending on your trade, we may request: • Valid identification • Certificates or licences • Proof of address • Portfolio or work samples • Business registration documents (if applicable)

Registration fees may vary depending on membership plans or promotional offers. Details will be provided during registration

Customers can contact or book artisans directly through the platform based on their profiles, skills, ratings, and service locations.

Yes. Registered artisans can update their: • Skills • Contact information • Service areas • Portfolio • Pricing • Availability

Payment methods may include: • Direct payment from customers • Online payment processing through the platform • Bank transfers or other approved payment systems

Yes. Accounts may be suspended for: • Fraudulent activity • Poor service quality • Misconduct • Violation of platform policies or Terms & Conditions

I forgot my password. What should I do? Use the “Forgot Password” option on the login page to reset your password securely.

Yes. The platform is designed to work on smartphones, tablets, and desktop devices.

You can contact support through: • Email • Phone • Website contact form • Live chat (if available)

Support availability may vary. Operating hours will be displayed on the website.

We encourage: • Artisan verification • User reviews and ratings • Transparent communication • Secure account management However, users are advised to exercise reasonable caution when engaging service providers.

Yes. Any suspicious, abusive, or inappropriate conduct should be reported immediately through the platform’s support channels.

Can companies or organisations partner with the platform? Yes. We welcome partnerships with businesses, suppliers, training providers, maintenance companies, and professional associations.

Yes. We support residential, commercial, and industrial maintenance and repair needs.

For additional questions or support, please contact: Firstpros Limited Email: info@firstprosgroup.com Phone: +234-7037257851 (Nigeria) & +44-3330507786 (UK) Website: www.firstprosgroup.com